Outage in Central 1

INC210541 -- Online Banking Connection Issue

Resolved Major

October 16, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Please note that there was an online banking outage that occurred between 2:00 pm PT - 2:55 pm PT (5:00 pm - 5:55 pm ET) today. Members were seeing "There was an error processing this request. please try again later" message when attempting to login. The issue has since been resolved and we will continue to monitor the connection. Apologies for any inconvenience. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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RESOLVED 6 months ago - at 10/17/2025 12:33AM

No further issues with online banking since the fix was applied at 2:55 pm PT (5:55 pm ET). Postmortem will be provided at a later date. Resolving incident.

MONITORING 6 months ago - at 10/16/2025 10:06PM

Please note that there was an online banking outage that occurred between 2:00 pm PT - 2:55 pm PT (5:00 pm - 5:55 pm ET) today. Members were seeing "There was an error processing this request. please try again later" message when attempting to login. The issue has since been resolved and we will continue to monitor the connection. Apologies for any inconvenience.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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