Outage in Central 1

INC210621 - Clearing Reports and Files Delayed

Resolved Minor
October 18, 2025 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Due to a technical issue, the DREC, QREC, and DCPA clearing files were delayed. The files are now available in your organization's FTP folder for processing. The File Creation Number (FCN) for the BC customers has advanced by 1 in the clearing file. Please accept the file out of sequence if you validate the FCN in the file header. The MERG report file (including PDF reports) for Clearing and AFT will be available in the next 30 minutes. An update will be sent out once the reports are available. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/18/2025 12:53PM

The MERG report and PDF reports are now available.

Due to a delay in cheque clearing processing, the posting of the items to your organization's current account at Central 1 missed the deadline.

The cheque clearing settlement will be included with Monday's settlement on Tuesday, October 21st at 4:30 a.m. PT (1:30 a.m. ET), backdated to Oct 17, 2025.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING about 8 hours ago - at 10/18/2025 12:04PM

Due to a technical issue, the DREC, QREC, and DCPA clearing files were delayed. The files are now available in your organization's FTP folder for processing. The File Creation Number (FCN) for the BC customers has advanced by 1 in the clearing file. Please accept the file out of sequence if you validate the FCN in the file header.

The MERG report file (including PDF reports) for Clearing and AFT will be available in the next 30 minutes.

An update will be sent out once the reports are available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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