Outage in Central 1

INC210741 - FX Drafts - AWS Outage – Service Disruption Update

Resolved Minor

October 20, 2025 - Started 6 months ago - Lasted about 22 hours
Official incident page

Incident Report

Convera has notified Central 1 they experienced a significant outage that impacted access to FX Drafts (GPFI platform) this morning. While Convera has reported that most services have been restored, they are still experiencing intermittent disruptions. For any urgent matters, please contact Convera directly: • CAMFI Support: CAMFI@convera.com • Customer Care: customercare@contact.convera.com or call 1-800-897-6333 (Option 3) Central 1 will provide an update as soon as we receive one from Convera. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Wire Transfers

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/21/2025 03:23PM

Convera has informed Central 1 that all services for FX Drafts have been restored.

If you continue to experience access issues to the FX Drafts application, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 6 months ago - at 10/20/2025 05:56PM

Convera has notified Central 1 they experienced a significant outage that impacted access to FX Drafts (GPFI platform) this morning.

While Convera has reported that most services have been restored, they are still experiencing intermittent disruptions.

For any urgent matters, please contact Convera directly:

• CAMFI Support: CAMFI@convera.com
• Customer Care: customercare@contact.convera.com or call 1-800-897-6333 (Option 3)

Central 1 will provide an update as soon as we receive one from Convera.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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