Outage in Central 1

INC210741 - FX Drafts - AWS Outage – Service Disruption Update

Minor
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

Convera has notified Central 1 they experienced a significant outage that impacted access to FX Drafts (GPFI platform) this morning. While Convera has reported that most services have been restored, they are still experiencing intermittent disruptions. For any urgent matters, please contact Convera directly: • CAMFI Support: CAMFI@convera.com • Customer Care: customercare@contact.convera.com or call 1-800-897-6333 (Option 3) Central 1 will provide an update as soon as we receive one from Convera. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Wire Transfers

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Latest Updates ( sorted recent to last )
INVESTIGATING about 6 hours ago - at 10/20/2025 05:56PM

Convera has notified Central 1 they experienced a significant outage that impacted access to FX Drafts (GPFI platform) this morning.

While Convera has reported that most services have been restored, they are still experiencing intermittent disruptions.

For any urgent matters, please contact Convera directly:

• CAMFI Support: CAMFI@convera.com
• Customer Care: customercare@contact.convera.com or call 1-800-897-6333 (Option 3)

Central 1 will provide an update as soon as we receive one from Convera.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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