Outage in Central 1

INC210815 - TD - Customer Account Posting Issues

Resolved Minor

October 21, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Payments Canada has advised Central 1 that TD is experiencing an internal issue that is impacting its ability to post transactions to customer accounts. The estimated time of recovery is unknown. Follow-up notices will be distributed as new information is available to Central 1 or once the situation is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/21/2025 05:59PM

Payments Canada has advised Central 1 that TD has resolved their internal issue.

The posting of their customer credits was completed as of 9:45 a.m. PT (12:45 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

MONITORING 6 months ago - at 10/21/2025 03:29PM

Payments Canada has advised Central 1 that TD is experiencing an internal issue that is impacting its ability to post transactions to customer accounts.

The estimated time of recovery is unknown.

Follow-up notices will be distributed as new information is available to Central 1 or once the situation is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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