Outage in Central 1

INC211017 - Search Functionality Unavailable on Interac e-Transfer Gateway

Resolved Minor

October 24, 2025 - Started 5 months ago - Lasted about 7 hours
Official incident page

Incident Report

Please be advised that customers are currently unable to use the search to look up Financial Institutions on Interac's e-Transfer gateway page when attempting to deposit or request money. Customers are still able to complete transactions by selecting their Financial Institution from the dropdown options available on the page. Interac support has been engaged and are working on a fix. We will provide updates as we receive them. Central 1 - Support@central1.com - 1.888.889.7878

Components affected

Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/25/2025 04:07AM

Interac technical teams have implemented a change and resolved the issue.

Clients are now able to manually search the names of other FIs on Interac’s e-Transfer gateway/landing page

IDENTIFIED 5 months ago - at 10/24/2025 09:39PM

Please be advised that customers are currently unable to use the search to look up Financial Institutions on Interac's e-Transfer gateway page when attempting to deposit or request money. Customers are still able to complete transactions by selecting their Financial Institution from the dropdown options available on the page.

Interac support has been engaged and are working on a fix. We will provide updates as we receive them.

Central 1 - Support@central1.com - 1.888.889.7878

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