INC211498 - RBC eClient Administration Disabled

On Saturday, November 15, 2025, RBC implemented a fix in the Cash Services application.

All access for the eClient Admins has been restored.

Central 1 - Support@central1.com - 1.888.889.7878 option 1

RBC has been working diligently to find a solution for the Cash Services Application, and they are currently testing a fix.

The tentative implementation date is Friday (Nov 14) after hours. Following the implementation, RBC will spend the weekend restoring the eClient Administrator's access.

An update will be provided once the implementation is confirmed.

Central 1 - Support@central1.com - 1.888.889.7878 option 1

Due to the eClient administration function being removed for the Cash Services application, your organization cannot view or print the eClient reports, “order history” or “user audit”.

If you were downgraded from an eClient administrator to an eClient user and you require the reports, please contact the RBC cash desk via email at cashportal@rbc.com.

Central 1 will continue to provide updates as we receive from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1

On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.

There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.

To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.

To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at cashportal@rbc.com

If a user requires a password reset or to be unlocked, they can contact the cash desk directly.

Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.

Central 1 - Support@central1.com - 1.888.889.7878 option 1