Outage in CentralReach

McAffee Extension Preventing Logins

Resolved Minor
January 16, 2024 - Started almost 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

We are aware of a third party McAffee Chrome extension preventing some users from logging in to CentralReach successfully. Disabling extensions will avoid disruptions of the CentralReach platform and user experience. CentralReach is fully operational at this time. Technical Support will assist with any questions or troubleshooting needs.
Components affected
CentralReach Platform

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/17/2024 01:31PM

We are aware of a third party McAffee Chrome extension preventing some users from logging in to CentralReach successfully. Disabling extensions will avoid disruptions of the CentralReach platform and user experience. CentralReach is fully operational at this time. Technical Support will assist with any questions or troubleshooting needs.

MONITORING almost 2 years ago - at 01/16/2024 03:56PM

We are aware of a third party McAffee Chrome extension preventing some users from logging in to CentralReach successfully. Disabling extensions will avoid disruptions of the CentralReach platform and user experience. CentralReach is fully operational at this time. Technical Support will assist with any questions or troubleshooting needs.

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