Outage in CentralReach

System Performance

Resolved Minor
August 15, 2024 - Started about 1 year ago - Lasted 5 days
Official incident page

Incident Report

We have received customer reports of intermittent session log out behavior. Our teams are actively investigating and working toward resolution.
Components affected
CentralReach Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/20/2024 03:41PM

After monitoring, we've confirmed that the session log out behavior is now functioning as expected.

MONITORING about 1 year ago - at 08/19/2024 01:50PM

A fix has been implemented, so users should notice improvements to session log out behavior. We are monitoring throughout the day today.

IDENTIFIED about 1 year ago - at 08/16/2024 02:48PM

We have received customer reports of intermittent session log out behavior. Our teams have identified the problem and are working toward resolution.

INVESTIGATING about 1 year ago - at 08/15/2024 10:59PM

We have received customer reports of intermittent session log out behavior. Our teams are actively investigating and working toward resolution.

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