Outage in Change Healthcare

New Incident: AHI performance issue

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted 9 days
Official incident page

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Outage Details

Optum is experiencing issues with AHI and Lobby after last night's release. This may result in: - Users not having the same permissions as previously setup Support is working on resetting all user roles as a work around until the permanent fix is put into place. Please log out and back in to see your normal permission views. INC 0617817
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/27/2024 01:06PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 09/18/2024 05:59PM

Optum is experiencing issues with AHI and Lobby after last night's release.

This may result in:
- Users not having the same permissions as previously setup

Support is working on resetting all user roles as a work around until the permanent fix is put into place. Please log out and back in to see your normal permission views.

INC 0617817

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