Outage in Change Healthcare

Update: One Healthcare ID Unavailable

Resolved Major
January 14, 2025 - Started 9 months ago - Lasted 36 minutes
Official incident page

Incident Report

This message is intended for customers who sign into Optum products and services with One Healthcare ID. One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. REF 0673972
Components affected
Change Healthcare InterQual® Cloud Solutions Change Healthcare Assurance Reimbursement Management Change Healthcare InterQual® Review Manager – Hosted Change Healthcare InterQual® Coordinated Care Change Healthcare InterQual® Review Manager – Installed Change Healthcare Customer Care Hub Change Healthcare InterQual® Criteria Change Healthcare InterQual® AutoReview Change Healthcare Enterprise Change Healthcare MedRx Change Healthcare InterQual® Customize Change Healthcare Revenue Performance Advisor

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/14/2025 05:44PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers were experiencing issues signing into Optum products and services. These issues have been resolved. We apologize for the inconvenience this situation has caused you.

INVESTIGATING 9 months ago - at 01/14/2025 05:17PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 01/14/2025 05:15PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum has identified the issue and is working toward resolution. We apologize for the inconvenience this situation has caused you.

REF 0673972

INVESTIGATING 9 months ago - at 01/14/2025 05:10PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

REF 0673972

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