Outage in Change Healthcare

Update: One Healthcare ID Unavailable

Resolved Major
January 14, 2025 - Started about 1 year ago - Lasted 36 minutes
Official incident page

Incident Report

This message is intended for customers who sign into Optum products and services with One Healthcare ID. One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. REF 0673972
Components affected
Change Healthcare Enterprise Change Healthcare InterQual® AutoReview Change Healthcare InterQual® Cloud Solutions Change Healthcare Customer Care Hub Change Healthcare InterQual® Coordinated Care Change Healthcare InterQual® Criteria Change Healthcare InterQual® Customize Change Healthcare Assurance Reimbursement Management Change Healthcare InterQual® Review Manager – Hosted Change Healthcare MedRx Change Healthcare InterQual® Review Manager – Installed Change Healthcare Revenue Performance Advisor

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/14/2025 05:44PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers were experiencing issues signing into Optum products and services. These issues have been resolved. We apologize for the inconvenience this situation has caused you.

INVESTIGATING about 1 year ago - at 01/14/2025 05:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 01/14/2025 05:15PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum has identified the issue and is working toward resolution. We apologize for the inconvenience this situation has caused you.

REF 0673972

INVESTIGATING about 1 year ago - at 01/14/2025 05:10PM

This message is intended for customers who sign into Optum products and services with One Healthcare ID.

One Healthcare ID customers are currently experiencing issues signing into Optum products and services. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

REF 0673972

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