Outage in Change Healthcare

Update Notice: RCMFO CLEARANCE estimator is down

Resolved Major

March 20, 2026 - Started 21 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are aware of an issue occurring within the system. We will provide updates as more information becomes available. Incident type : Estimator is down Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible. INC#INC49049942

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 03/20/2026 11:40PM

The issue that impacted the estimator has been resolved. Thank you for your patience as our teams worked to resolve this incident.

INC#INC49049942

IDENTIFIED 21 days ago - at 03/20/2026 09:22PM

The team knows about the issue impacting the system and will provide updates when more information is available.

INC#INC49049942

IDENTIFIED 21 days ago - at 03/20/2026 07:24PM

The team is aware of the issue affecting the system and will share updates as additional details become available. Call has been reconvened to 05:00 PM EST for further investigation.

INVESTIGATING 21 days ago - at 03/20/2026 05:13PM

The team is currently aware of an issue within the system and will provide further updates as more details are confirmed.

Incident type : Estimator is down

Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible.

INC#INC49049942

INVESTIGATING 21 days ago - at 03/20/2026 02:54PM

We are aware of an issue occurring within the system. We will provide updates as more information becomes available.

Incident type : Estimator is down

Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible.

INC#INC49049942

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