Outage in Channel.io

Service Partially Unavailable

Resolved Minor
December 12, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re experiencing a temporary issue with ALF. Due to an API call error with the OpenAI, the operator of ChatGPT, the ALF responses on ChannelTalk are not functioning. We are in the process of replacing the base model to ensure ALF operates smoothly. We will provide further updates once the issue is resolved. We apologize for any inconvenience this may cause. ALF 사용에 일시적인 문제가 발생하여 알려드립니다. 현재 ChatGPT 운영사인 OpenAI API 호출 오류로 인해, 채널톡의 ALF 답변이 작동되지 않습니다. ALF가 원활히 작동될 수 있도록 기본 모델을 교체하는 작업을 진행하고 있습니다. 해결 후 다시 안내드리도록 하겠습니다. 서비스 이용에 불편을 끼쳐드려 죄송합니다. 現在一時的な障害が発生しております。原因が把握でき次第、ご案内いたします。ご迷惑をおかけしておりますことをお詫び申し上げます。
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 01:44AM

We would like to inform you that the issue has been resolved, and ALF responses are now functioning.
We will organize and provide details of the cause and the actions taken.
Once again, we apologize for any inconvenience it may cause.

문제가 해결되었으며, 현재는 ALF 답변이 정상적으로 작동함을 안내드립니다.
자세한 경위 및 조치 내용은 정리하여 안내드리도록 하겠습니다. 다시 한 번 서비스 이용에 불편을 드린 점 사과드립니다.


一時的な障害が解消され、ALFサービスを正常にご利用いただけます。
サービス利用にご迷惑をおかけしましたことをお詫び申し上げます。

INVESTIGATING 10 days ago - at 12/12/2024 12:53AM

We’re experiencing a temporary issue with ALF. Due to an API call error with the OpenAI, the operator of ChatGPT, the ALF responses on ChannelTalk are not functioning. We are in the process of replacing the base model to ensure ALF operates smoothly. We will provide further updates once the issue is resolved. We apologize for any inconvenience this may cause.

ALF 사용에 일시적인 문제가 발생하여 알려드립니다. 현재 ChatGPT 운영사인 OpenAI API 호출 오류로 인해, 채널톡의 ALF 답변이 작동되지 않습니다.
ALF가 원활히 작동될 수 있도록 기본 모델을 교체하는 작업을 진행하고 있습니다. 해결 후 다시 안내드리도록 하겠습니다. 서비스 이용에 불편을 끼쳐드려 죄송합니다.

現在一時的な障害が発生しております。原因が把握でき次第、ご案内いたします。ご迷惑をおかけしておりますことをお詫び申し上げます。

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