Outage in Channel.io

Service Partially Unavailable

Resolved Minor
December 12, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform you that a temporary issue with ALF usage has occurred again. Due to an error with the OpenAI API call, the ALF responses in Channel Talk were not functioning. We took prompt action to replace the base model with Azure. However, we have confirmed that another error has occurred due to high traffic on the Azure servers. We will provide further updates once the issue is resolved. We apologize for any inconvenience this may cause. ALF 이용에 일시적인 문제가 다시 발생하여 알려드립니다. OpenAI API 호출 오류로 인해 채널톡의 ALF 답변이 작동하지 않아, 기본 모델을 Azure로 교체하는 신속한 조치를 하였으나 Azure 서버 호출량이 많아 다시 오류가 발생한 것으로 확인됩니다. 해결 후 다시 안내드리도록 하겠습니다. 서비스 이용에 불편을 끼쳐드려 죄송합니다. ALFの動作について、再度一時的な障害が発生しております。OpenAI APIのリクエストエラーにより、チャネルトークのALFの回答が動作せず、基本モデルのAzureに交換しましたが、Azureのリクエスト量が多いために障害が発生していることを確認しました。 原因が把握でき次第、ご案内いたします。ご迷惑をおかけしておりますことをお詫び申し上げます。
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/12/2024 03:32AM

We would like to inform you that the issue has been resolved, and ALF responses are now functioning.
We will organize and provide details of the cause and the actions taken.
Once again, we apologize for any inconvenience it may cause.

문제가 해결되었으며, 현재는 ALF 답변이 정상적으로 작동함을 안내드립니다.
자세한 경위 및 조치 내용은 정리하여 안내드리도록 하겠습니다. 다시 한 번 서비스 이용에 불편을 드린 점 사과드립니다.


一時的な障害が解消され、ALFサービスを正常にご利用いただけます。
サービス利用にご迷惑をおかけしましたことをお詫び申し上げます。

MONITORING 10 days ago - at 12/12/2024 03:01AM

Currently, ALF's responses are functioning normally, and we are monitoring in real-time.
Once the issues are determined to be completely resolved, we will provide another update on the circumstances and measures taken. We apologize for any inconvenience.

현재 ALF 답변이 정상적으로 작동하는 것으로 확인되며, 실시간 모니터링 중에 있습니다.
추후 문제가 완전히 해결된 것으로 파악되는 시점에 다시 한번 경위 및 조치내용 안내드리겠습니다. 서비스 이용에 불편을 드려 사과드립니다.

MONITORING 10 days ago - at 12/12/2024 02:22AM

We would like to inform you that a temporary issue with ALF usage has occurred again. Due to an error with the OpenAI API call, the ALF responses in Channel Talk were not functioning. We took prompt action to replace the base model with Azure. However, we have confirmed that another error has occurred due to high traffic on the Azure servers.
We will provide further updates once the issue is resolved. We apologize for any inconvenience this may cause.

ALF 이용에 일시적인 문제가 다시 발생하여 알려드립니다. OpenAI API 호출 오류로 인해 채널톡의 ALF 답변이 작동하지 않아, 기본 모델을 Azure로 교체하는 신속한 조치를 하였으나 Azure 서버 호출량이 많아 다시 오류가 발생한 것으로 확인됩니다.
해결 후 다시 안내드리도록 하겠습니다. 서비스 이용에 불편을 끼쳐드려 죄송합니다.

ALFの動作について、再度一時的な障害が発生しております。OpenAI APIのリクエストエラーにより、チャネルトークのALFの回答が動作せず、基本モデルのAzureに交換しましたが、Azureのリクエスト量が多いために障害が発生していることを確認しました。
原因が把握でき次第、ご案内いたします。ご迷惑をおかけしておりますことをお詫び申し上げます。

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