Outage in ChannelAdvisor Page

Rithum Sporadic Product Display Issues

Resolved Minor
February 05, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating sporadic issues when viewing the rithum catalog page. As a result of this issue, you may see the following error when attempting to load a Product page: “Sorry, we are unable to complete your request due to an internal server error” We are working on a resolution as our highest priority. This alert will be updated as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/05/2025 10:28AM

This issue has been resolved. There is no action required on the part of Rithum clients.

INVESTIGATING 9 months ago - at 02/05/2025 08:12AM

We are currently investigating sporadic issues when viewing the rithum catalog page. As a result of this issue, you may see the following error when attempting to load a Product page:

“Sorry, we are unable to complete your request due to an internal server error”

We are working on a resolution as our highest priority. This alert will be updated as soon as more information is available.

Latest ChannelAdvisor Page outages

Amazon AWS Issues - 5 days ago
Rithum Product and Order Issues - about 2 months ago

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