Outage in Chartbeat

Historical Data Bug

Minor
August 22, 2025 - Started 2 days ago
Official incident page

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Outage Details

We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces: - Historical Dashboard - Reports - Advanced Queries - Data Lab - Cohorts - Conversion Current Status: We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC. Next Steps: We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.
Components affected
Chartbeat Publishing - Historical Dashboards Chartbeat Publishing - Advanced Queries Chartbeat Publishing - Reports
Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 08/22/2025 10:30PM

Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.

IDENTIFIED 2 days ago - at 08/22/2025 08:11PM

We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces:

- Historical Dashboard
- Reports
- Advanced Queries
- Data Lab
- Cohorts
- Conversion

Current Status:
We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC.

Next Steps:
We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.

Latest Chartbeat outages

Issue with Apple News Tracking - about 1 month ago
Issues with Reports - about 1 month ago
Historical Dashboard: Slow loading times - about 1 month ago
Delayed delivery of Reports emails - 6 months ago
Advanced Queries: Issue with Saved Queries - 8 months ago

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