Outage in Chartbeat

Heads Up Display experiencing loading issues

Resolved Minor

September 03, 2026 - Started 8 days ago - Lasted about 6 hours
Official incident page

Incident Report

Our engineers are currently investigating user reports of our Heads Up Display not loading and are currently working to resolve this issue

Components affected

Chartbeat Publishing - Heads Up Display

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 09/03/2026 08:56PM

We identified an issue with one of our databases that caused Heads Up Display requests to back up, resulting in a temporary disruption of the HUD feature. As of 11:00 AM EST today (September 3rd) The issue has been resolved and we've been monitoring system performance throughout the day. All systems are currently stable. If you continue to experience any issues with the HUD loading on your site please feel free to reach out to support@chartbeat.com for additional assistance.

MONITORING 8 days ago - at 09/03/2026 05:35PM

Our engineering team has identified a temporary connection issue that caused intermittent HUD loading issues, the system has remained stable as of 11:00 AM EST and we are continuing to monitor this issue. If you are still experiencing issues loading the HUD please reach out to support@chartbeat.com.

INVESTIGATING 8 days ago - at 09/03/2026 03:43PM

Our engineers are currently investigating user reports of our Heads Up Display not loading and are currently working to resolve this issue

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