Outage in Chartbeat

Third-party service outage that may affect Chartbeat products

Resolved Major
October 20, 2025 - Started 3 days ago - Lasted about 11 hours
Official incident page

Incident Report

Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.
Components affected
Chartbeat Publishing - Reports Chartbeat Publishing - Historical Dashboards Chartbeat Publishing - Advanced Queries

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/21/2025 12:35AM

This incident has been resolved.

MONITORING 3 days ago - at 10/20/2025 10:24PM

All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.

MONITORING 3 days ago - at 10/20/2025 06:07PM

While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.

MONITORING 3 days ago - at 10/20/2025 03:11PM

While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.

INVESTIGATING 3 days ago - at 10/20/2025 01:43PM

Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.

Latest Chartbeat outages

Issue with Advanced Queries - about 1 month ago
Historical Data Bug - 2 months ago
Issue with Apple News Tracking - 3 months ago
Issues with Reports - 3 months ago
Historical Dashboard: Slow loading times - 3 months ago

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