Is Cielo Down? Check current status

Check if Cielo is down, official outages, user-reported issues, and outages map.

Current Cielo status

Cielo is having a minor outage

Updated from Cielo official status page a few minutes ago

Indisponibilidade pontual para inicialização de POS e desbloqueio de POS novo

started about 2 hours ago
Em analise pelos times técnicos
Check details & latest updates

Cielo not working for you?

Cielo service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Cielo Outage Map

View Cielo Reports Map

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Cielo recent outages and downtime history

IsDown has tracked 238 incidents since started monitoring Cielo status in March 2025. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Cielo outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 29, 2025
12:25 PM EDT
Major
Indisponibilidade parcial Indisponibilidade no QR CODE (Carteiras Digitais).
Incidente reportado, estamos investigando esse problema.
about 3 hours
Oct 29, 2025
12:24 PM EDT
Major
Indisponibilidade parcial no ambiente Pagador e Autorizador Digital
Incidente reportado, estamos investigando esse problema.
about 3 hours
Oct 29, 2025
12:24 PM EDT
Major
Indisponibilidade parcial no Cielo Conecta.
Incidente reportado, estamos investigando esse problema.
about 4 hours
Oct 27, 2025
12:18 PM EDT
Minor
Indisponibilidade parcial na visualização sobre transações de vendas AMEX referente ao dia 25/10
Algumas transações de vendas da bandeira AMEX, efetuadas no sábado, 25/10, podem não constar nos ...
2 days
Oct 25, 2025
05:00 PM EDT
Minor
Atraso no processamento das transações Vendeu, Tá na Conta
Atraso no processamento das transações Vendeu, Tá na Conta realizadas na data de hoje 25/10.
about 6 hours
Oct 23, 2025
05:23 PM EDT
Minor
Alto tempo de reposta para transações E-commerce 3.0 e Pagador.Api.
We are currently investigating this issue.
28 minutes
Oct 23, 2025
10:35 AM EDT
Minor
Atraso na liquidação de pagamentos da grade de Débito para domicílios do banco Santander
Identificamos um atraso na liquidação dos pagamentos da grade débito previstos para hoje (23/10) ...
about 2 hours
Oct 23, 2025
10:34 AM EDT
Major
Intermitência no acesso ao Site Cielo
Os times estão em análise do caso
32 minutes
Oct 22, 2025
09:12 AM EDT
Minor
Intermitência no acesso ao Site Cielo
Informamos que estamos com uma intermitência no acesso ao site Cielo. Times técnicos estão em tr...
22 minutes
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Be the first to know when Cielo goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Cielo status

See what users are saying about Cielo issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Devices not connecting to app.

  • john - Server down not communicating with Alexa.

Cielo components or services current status

Component Status
Transacional MINOR
Canais de Relacionamento OK
Produtos de Prazo OK

Payment solutions provider offering e-commerce services, financial settlement, transaction processing, digital and physical authorization, and customer support channels.

Monitoring Cielo since March 2025

Tracking 17 Cielo services and regions

Need help? Try here:
Support at website.
Check their status page.

231 incidents in 2025

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How to monitor the status of Cielo and all your dependencies?

IsDown is a status page aggregator that monitors if Cielo and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Cielo, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Cielo?

IsDown monitors Cielo health in almost real-time

Every few minutes we go to the status page of Cielo (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Cielo's 17 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Cielo, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Cielo and other services.

One status page to monitor all your external dependencies

What you get when monitoring Cielo with IsDown

Track Cielo incidents and downtimes by severity

IsDown checks Cielo official status page for major/minor outages or downtimes. A major outage is when Cielo experiences a critical issue that severely affects one or more services/regions. A minor incident is when Cielo experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Cielo outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Cielo

Cielo and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Cielo outages and downtimes

IsDown collects all information from the outages published in Cielo status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Cielo maintenance events

Cielo publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Cielo outages that impact your business

IsDown monitors Cielo and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Cielo but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Cielo and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Cielo and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Cielo or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Cielo and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Cielo or other services

Send outage information from Cielo and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Cielo and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Cielo and other services to your tools

Share Cielo status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Cielo down?'

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Share Cielo status in your status page

Cielo Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Cielo outages, IsDown monitors Cielo's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Cielo status page monitoring with real-time incident details.
Monitor 4,522+ services including Cielo in a single dashboard.
Instant Cielo outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Cielo official status and user-reported issues.
Maintenance feed for Cielo
Granular alerts filtering by Cielo components and regions.
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Frequently Asked Questions

Is Cielo down today?

Cielo is down. You can check Cielo status and incident details on the top of the page. IsDown continuously monitors Cielo official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Cielo status?

Cielo seems to be having problems. You can check Cielo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Cielo outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Cielo down today or just slow?

Yes, Cielo might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Cielo outages detected?

IsDown monitors the Cielo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Cielo having an outage right now?

Cielo last outage was on October 30, 2025 with the title "Indisponibilidade pontual para inicialização de POS e desbloqueio de POS novo"

How to check if Cielo is down?

Why use IsDown to monitor Cielo instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Cielo and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Cielo?

IsDown and DownDetector help users determine if Cielo is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Cielo's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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