Outage in Cigo

Intermittent platform availability issue

Resolved Major

November 22, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating the cause of the intermittent platform availability issue. We will post an update once we have more information.

Components affected

Cigo Dashboard and Planner Cigo Public API Cigo Operator API Cigo Routing and Itinerary Optimization Cigo Maps Cigo Notifications Cigo Outbound SMS Service Cigo Outbound Email Service

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/22/2023 10:05PM

We encountered a temporary glitch in domain name resolution, leading to connectivity issues with our caching database and causing a partial service outage. We've taken immediate measures to address the issue, and it also appears to be self-healing.

The disruption occurred from 3:04 PM to 3:16 PM (ET) and briefly from 3:25 PM to 3:28 PM (ET).

We apologize for any inconvenience this may have caused. Rest assured, we're proactively engaging with our cloud hosting vendor to conduct a thorough analysis and prevent future occurrences.

Thank you for your understanding.

IDENTIFIED over 2 years ago - at 11/22/2023 08:29PM

We experienced connectivity issues between our web platform and one of our caching database services. We have identified a potential cause and implemented corrective measures. The situation appears to have been resolved, and the platform is now stable.

Our team is currently conducting a thorough analysis to understand the root cause.

Further updates will follow as we gather more information.

INVESTIGATING over 2 years ago - at 11/22/2023 08:14PM

We are investigating the cause of the intermittent platform availability issue. We will post an update once we have more information.

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