Outage in Ciptex

Twilio - Issue with Inbound Forwarded Calls from Verizon Missing Webhook Parameters

Resolved Minor
October 17, 2023 - Started about 2 years ago - Lasted about 16 hours
Official incident page

Incident Report

Twilio are aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Their engineering team is actively investigating and we expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Ciptex Twilio SIP Interface

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/18/2023 03:27PM

Inbound forwarded calls from Verizon are now operating normally. This incident is resolved

INVESTIGATING about 2 years ago - at 10/18/2023 02:44AM

Twilio are aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Their engineering team is actively investigating and we expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 10/17/2023 11:12PM

Twilio are aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Their engineering team is actively investigating and we expect to provide another update in 1 hour or as soon as more information becomes available.

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