Outage in Cisco Secure Access
[Cisco Secure Access] Secure Web Gateway Degradation
Resolved MinorIncident Report
Summary AI Generated
Cisco Secure Access experienced a 17.3-hour Secure Web Gateway degradation caused by a third-party certificate issue, disrupting SWG traffic for customers without file inspection enabled. Cisco engineering developed and rolled out a remediation across affected services. The issue was fully resolved by 07:56 UTC on October 22, 2026, with all services confirmed operating normally.
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 10/22/2026 08:10AM
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.
Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.
We apologize for any inconvenience caused and thank you for your patience.
We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
IDENTIFIED
22 days ago - at 10/21/2026 03:52PM
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
INVESTIGATING
22 days ago - at 10/21/2026 02:54PM
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
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