Outage in Cisco Secure Access
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
Resolved MinorIncident Report
Summary AI Generated
Cisco Secure Access experienced connectivity issues affecting Secure Web Gateway and Policy Enforcement at the Chennai site (csc_ap-south-1_1_1) in India (West) for approximately 4.6 hours. To mitigate impact, the Chennai site was taken out of rotation and traffic was redirected to the Mumbai site (csc_ap-south-1_1_0). The Chennai site was subsequently restored to rotation with all services returning to normal operation.
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/07/2026 12:07AM
The affected Chennai site (csc_ap-south-1_1_1) is back in rotation. All services are healthy, and the environment is operating normally.
We’re Here to Help If you continue to experience issues, please contact Cisco Support.
MONITORING
7 days ago - at 11/06/2026 09:07PM
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
IDENTIFIED
7 days ago - at 11/06/2026 08:14PM
Our team is taking steps to minimize the impact while we continue to assess the situation.
INVESTIGATING
7 days ago - at 11/06/2026 07:33PM
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
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