Outage in Cisco Secure Access
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
Resolved MinorIncident Report
Summary AI Generated
Cisco Secure Access experienced a 3-hour connectivity outage at its London data center (csc_eu-west-2_1_0), impacting Remote Access VPN and Policy Enforcement, with affected users facing complete loss of VPN connectivity and delayed security configuration updates. The issue was mitigated by removing the London site from rotation and redirecting traffic to the Manchester data center. The London site was fully restored and returned to normal operation by the end of the incident.
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/09/2026 08:10PM
The London site (csc_eu-west-2_1_0) is back in rotation. All services are healthy, and the environment is operating normally.
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MONITORING
4 days ago - at 11/09/2026 06:09PM
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
IDENTIFIED
4 days ago - at 11/09/2026 05:27PM
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
INVESTIGATING
4 days ago - at 11/09/2026 05:14PM
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
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