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Outage in Cisco Secure Access

[Cisco Secure Access] - Error loading websites- Australia (Sydney)

Resolved Major
October 27, 2026 - Started 16 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Cisco Secure Access experienced a major web security incident affecting website loading for customers connecting to the Australia (Sydney) data center. The outage lasted approximately 3.9 hours before engineers resolved the issue and restored normal service operations.

We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Components affected
Cisco Secure Access Web Security

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/27/2026 05:55AM

The issue affecting Website loading error in Australia (Sydney) has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

INVESTIGATING 16 days ago - at 10/27/2026 01:59AM

We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

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