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Outage in Cisco Secure Access

[Cisco Secure Access] - Error loading websites- Australia (Sydney)

Resolved Minor
November 04, 2026 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Cisco Secure Access experienced a 4-hour outage affecting web page loading for customers connecting to the Australia (Sydney) data center, impacting Reserved IP and Web Security components. The issue was caused by an unusual traffic surge that degraded system performance. Cisco's engineering team resolved the incident by increasing capacity, with all services confirmed fully restored.

We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/04/2026 05:36AM

The website access issue in Australia (Sydney) has been resolved. All affected services are operating normally.
Thank you for your patience.

MONITORING 8 days ago - at 11/04/2026 05:34AM

The issue affecting website access in Australia (Sydney) has been resolved.
All affected services are now operating normally

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

MONITORING 8 days ago - at 11/04/2026 03:58AM

Services in Australia (Sydney) have returned to normal operation. Our team has addressed the website access issue and continues to monitor the service to ensure stability.
If you are still having trouble accessing websites, please contact our support team.
We apologize for the disruption and thank you for your patience.

MONITORING 8 days ago - at 11/04/2026 03:49AM

We have completed our primary remediation efforts and are now actively monitoring the service to ensure stability following the recent traffic surge. The platform is performing as expected, and we will continue to keep a close watch to ensure reliable service for all users.

We appreciate your patience as we finalize this process.

IDENTIFIED 8 days ago - at 11/04/2026 02:45AM

We have identified the cause of the recent service issues in the Australia (Sydney) data center. Our team found that an unusual surge in traffic was affecting system performance. We have successfully increased our capacity and are taking further steps to ensure your service remains stable and reliable.

We appreciate your patience as we work to finalize the return to normal operations.

INVESTIGATING 8 days ago - at 11/04/2026 01:39AM

We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

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