Outage in Cisco Secure Access
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Resolved MinorIncident Report
Summary AI Generated
Cisco Secure Access (FedRAMP) experienced approximately 15.7 hours of Secure Web Gateway traffic degradation caused by a third-party vendor certificate issue. Customers without file inspection enabled were impacted by SWG traffic disruptions, while those with file inspection enabled were unaffected. Cisco engineering deployed and validated a remediation, fully resolving the issue by 07:56 UTC on October 22, 2026.
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 10/22/2026 08:08AM
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.
Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.
We apologize for any inconvenience caused and thank you for your patience.
We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
IDENTIFIED
22 days ago - at 10/21/2026 05:46PM
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
INVESTIGATING
22 days ago - at 10/21/2026 04:24PM
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
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