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Outage in Cisco Secure Access

[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue

Resolved Minor
October 22, 2026 - Started 21 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Cisco Secure Access experienced an 11-hour disruption to Secure Web Gateway (SWG) traffic caused by a third-party certificate issue. Engineering identified the root cause and rolled out fixes, fully restoring normal service operations upon resolution.

We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/23/2026 03:41AM

The third-party certificate issue affecting SWG traffic disruptions in Cisco Secure Access has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

IDENTIFIED 21 days ago - at 10/22/2026 06:56PM

Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

IDENTIFIED 21 days ago - at 10/22/2026 04:44PM

We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

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