Outage in Cisco Secure Cloud Analytics

Data Ingest and Processing Delays

Resolved Minor

July 02, 2024 - Started almost 2 years ago - Lasted 17 days
Official incident page

Incident Report

Cisco XDR is experiencing a degradation of service causing delayed data ingest and data processing. This issue began on 2 July 2024 at 1 PM ET. Cisco is taking action to resolve this issue and will update our customers shortly. This is an ongoing problem that Cisco has under investigation for a permanent resolution.

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/19/2024 07:23PM

Services are operating normally at this time, and have been stable since July 3rd. We have deployed enhancements to our data ingest and data processing pipelines, and closely monitored the success of these changes over 10 days. We are confident these changes have resolved the underlying issues and are closing this incident.

MONITORING almost 2 years ago - at 07/03/2024 12:09AM

Cisco XDR service is restored to a normal state. Data ingest and data processing are occurring as expected.

Cisco continues to monitor this issue to confirm resolution of this instance.

Cisco is taking action to resolve this ongoing problem with a permanent resolution.

MONITORING almost 2 years ago - at 07/02/2024 07:59PM

Cisco XDR is experiencing a degradation of service causing delayed data ingest and data processing. This issue began on 2 July 2024 at 1 PM ET.
Cisco is taking action to resolve this issue and will update our customers shortly.
This is an ongoing problem that Cisco has under investigation for a permanent resolution.

Latest Cisco Secure Cloud Analytics outages

Degraded service in North American region - over 1 year ago

Degraded data ingest and processing - over 1 year ago

Elevated ingest and detection time in XDRA US prod environment (partial data collection failures identified) - almost 2 years ago

Alerts and Observations delays and UI slowness in North America - almost 2 years ago

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