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Outage in Cisco Secure Cloud Analytics

Alerts and Observations delays and UI slowness in North America

Resolved Minor
May 07, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

The North American region is currently experiencing delays in the creation of alerts and observations. The team has identified the source of the delay and is actively working to resolve it.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/09/2024 04:05PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/08/2024 02:55PM

We have resolved the North American region delays in the creation of alerts and observations. We are continuing enhanced monitoring and remediation for dashboard widgets and the session traffic pages.

MONITORING almost 2 years ago - at 05/08/2024 02:48PM

We have resolved the North American region delays in the creation of alerts and observations. We are continuing enhanced monitoring and remediation for dashboard widgets and the session traffic pages.

MONITORING almost 2 years ago - at 05/08/2024 04:37AM

We have resolved the North American region delays in the creation of alerts and observations. We are working to rectify performance issues some tenants may still experience; impact may be seen when accessing dashboard widgets and the session traffic page may be slow or non-responsive.

IDENTIFIED almost 2 years ago - at 05/08/2024 01:57AM

The North American region continues to experience delays in the creation of alerts and observations, with the backlog queue being processed quickly. Due to the performance issues we are working to rectify, additional impact may be seen when accessing dashboard widgets and the session traffic page may be slow or non-responsive.

ETA for queue processing is ~4 hours. Performance issues are being monitored.

IDENTIFIED almost 2 years ago - at 05/07/2024 01:32PM

The North American region is currently experiencing delays in the creation of alerts and observations. The team has identified the source of the delay and is actively working to resolve it.

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