Outage in Cisco Secure Cloud Analytics

Elevated ingest and detection time in XDRA US prod environment (partial data collection failures identified)

Resolved Major

June 26, 2024 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Incident Report

Cisco XDR is experiencing a degradation of service causing delayed data ingest and data processing. This issue began on 25 June 2024 at 12:45 PM ET and is due to a scheduled optimization implementation. This change was reverted on 26 June 2024 at 11:45 AM ET and is expected to resolve this issue. Cisco is monitoring and will update our customers shortly.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/27/2024 08:28PM

The Cisco XDR service has returned to a normal state. Root cause is confirmed to be the aforementioned optimization implementation. This optimization is now implemented without any negative impact and data ingestion and processing are functioning as expected as of 27 June 2024.

This issue did cause some failed data collection and processing. Cisco continues to review the impact of this and any opportunities to remediate.

MONITORING over 1 year ago - at 06/26/2024 10:43PM

Cisco XDR is experiencing a degradation of service causing delayed data ingest and data processing.

This issue began on 25 June 2024 at 12:45 PM ET and is due to a scheduled optimization implementation.

This change was reverted on 26 June 2024 at 11:45 AM ET and is expected to resolve this issue.

Cisco is monitoring and will update our customers shortly.

Latest Cisco Secure Cloud Analytics outages

Degraded service in North American region - over 1 year ago

Degraded data ingest and processing - over 1 year ago

Data Ingest and Processing Delays - over 1 year ago

Alerts and Observations delays and UI slowness in North America - almost 2 years ago

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