Outage in ShareFile

Citrix Files (powered by ShareFile) customers may be experiencing issues…

Resolved Major

October 14, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Impact: Citrix Files customers may be experiencing issues accessing the ShareFile login page. Current Status: Citrix Engineering is actively investigating the issue and working towards mitigation. Next Steps: We will share an update within the next hour.

Components affected

ShareFile ®

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 10/14/2022 09:12PM

Impact:
Citrix Files customers were experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering has mitigated the issue and will continue to monitor the service.

Next Steps:
We will share an update within the next hour.

IDENTIFIED over 3 years ago - at 10/14/2022 08:58PM

Impact:

Citrix Files customers may be experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering has identified the issue impacting customers and is actively working towards mitigation.

Next Steps:
We will share an update within the next hour.

INVESTIGATING over 3 years ago - at 10/14/2022 08:10PM

Impact:
Citrix Files customers may be experiencing issues accessing the ShareFile login page.

Current Status:
Citrix Engineering is actively investigating the issue and working towards mitigation.

Next Steps:
We will share an update within the next hour.

Latest ShareFile outages

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Customers may experience degraded experience while creating projects and engagements in Tax Solution - 2 months ago

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