Outage in Citrix ShareFile

ShareFile experiencing issues with file downloads

Resolved Major
February 19, 2025 - Started 19 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 02/19/2025 07:03PM

This incident has been resolved.

MONITORING 19 days ago - at 02/19/2025 07:03PM

System is fully operational.

MONITORING 19 days ago - at 02/19/2025 06:58PM

A fix has been applied and the system is recovering. We'll continue to monitor to ensure complete recovery.

INVESTIGATING 19 days ago - at 02/19/2025 06:48PM

We have identified the cause and are continuing to investigate a fix.

INVESTIGATING 19 days ago - at 02/19/2025 06:12PM

We have identified the cause and are investigating a fix.

INVESTIGATING 19 days ago - at 02/19/2025 05:46PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 02/19/2025 05:26PM

We are currently investigating this issue.

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