Outage in Citrix ShareFile

ShareFile Performance Latency & Billing

Resolved Minor
March 05, 2025 - Started 5 days ago - Lasted about 20 hours
Official incident page

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Outage Details

The ShareFile Billing service is currently experiencing some issues and some features may be impacted.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/06/2025 03:13PM

This incident has been resolved.

MONITORING 5 days ago - at 03/06/2025 01:43AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 days ago - at 03/06/2025 01:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 days ago - at 03/05/2025 07:02PM

This incident may be causing additional latency issues with other features within ShareFile. We're continuing to investigate.

INVESTIGATING 5 days ago - at 03/05/2025 06:58PM

The ShareFile Billing service is currently experiencing some issues and some features may be impacted.

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