Outage in Citrix ShareFile

Email Notifications not being Sent

Resolved Minor
March 12, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers have reported that emails and notifications are not being sent. We are currently investigating.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/12/2025 10:23AM

This incident has been resolved

MONITORING about 1 month ago - at 03/12/2025 08:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/12/2025 07:19AM

We've identified the issue with our email provider and are working on resolving it with them.

INVESTIGATING about 1 month ago - at 03/12/2025 06:36AM

Some customers have reported that emails and notifications are not being sent. We are currently investigating.

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