Outage in Civitas Learning

Workflows timing out

Resolved Minor
May 28, 2024 - Started 7 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue with workflows timing out. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/31/2024 01:21PM

Workflows are performing as expected. The problem was identified as fault with a load balancer. The issue has been resolved and we've added additional safety measures to capture issues of this type in the future.

MONITORING 7 months ago - at 05/30/2024 08:58PM

A fix has been implemented and we are monitoring the results. We will provide another update tomorrow after workflows complete their normal processing.

IDENTIFIED 7 months ago - at 05/30/2024 01:15PM

Fixes put in place have resulted in successful workflows for the majority of the extracts and builds. There are a few builds that are still in process or failed, and we are continuing our troubleshooting efforts to ensure all builds are successful. We will provide an update this afternoon on the status of the few builds that have not succeeded.

IDENTIFIED 7 months ago - at 05/29/2024 08:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 05/29/2024 01:26PM

We have partially resolved the issue and are continuing to work towards full resolution. We will provide another update once we have more details.

IDENTIFIED 7 months ago - at 05/28/2024 11:50PM

Our team continues to work on a fix. We will provide more updates when they become available.

IDENTIFIED 7 months ago - at 05/28/2024 09:00PM

We have identified an issue and currently working on a fix. We will provide another update as soon as we have more details.

INVESTIGATING 7 months ago - at 05/28/2024 05:32PM

We are continuing to investigate this issue and will provide another update soon.

INVESTIGATING 7 months ago - at 05/28/2024 12:52PM

We are currently investigating an issue with workflows timing out. We will provide an update as soon as we have more details.

Latest Civitas Learning outages

Degraded Admin Login Performance - about 1 month ago
Workflow Updates - about 1 year ago

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