Outage in Civitas Learning
Static group creation incorrectly adds all students (active and inactive)
Resolved MajorIncident Report
Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population.
Our team is currently investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/13/2026 01:23PM
This incident has been resolved.
MONITORING
20 days ago - at 04/10/2026 09:33PM
We are finding only successful group creations so far and we are continuing to monitor for any further instance. At this time we are considering Advising Analytics to be back to an operational status.
MONITORING
20 days ago - at 04/10/2026 06:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 04/09/2026 08:47PM
We have identified additional issues here and are working to resolve this as quickly as possible.
MONITORING
21 days ago - at 04/09/2026 05:01PM
We are continuing to monitor for any further issues.
MONITORING
21 days ago - at 04/09/2026 05:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 04/09/2026 01:10PM
This issue has been identified and a fix is being implemented.
INVESTIGATING
22 days ago - at 04/08/2026 09:01PM
Users are reporting an issue with creating static groups in Advising Analytics. When the group is created, all students (active and inactive) are automatically added to any newly created static group, rather than the manually selected students as expected. This has been resulting in mass emails being sent to the entire student population.
Our team is currently investigating.
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