Outage in Civitas Learning

Connection error for College Scheduler

Resolved Major
October 23, 2025 - Started 2 days ago - Lasted about 19 hours
Official incident page

Incident Report

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.
Components affected
Civitas Learning College Scheduler

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/24/2025 03:29PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 10/24/2025 01:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 10/23/2025 11:39PM

Our team is currently investigating a new sign in error that has emerged.

MONITORING 2 days ago - at 10/23/2025 10:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 10/23/2025 08:58PM

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting student and advisor sign-ons for all Banner 8 customers, Banner 9/Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Our team is currently investigating.

INVESTIGATING 2 days ago - at 10/23/2025 08:31PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/23/2025 08:23PM

The College Scheduler proprietary sign-on server, sso2.collegescheduler.com, is experiencing an outage. This is affecting sign-ons for all Banner 8, Banner 9, and Banner Registration customers using Advisor Mode, PeopleSoft customers on older interfaces, and flat file integrations. Student sign-ins appear to be unaffected.

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