Outage in Civitas Learning
Delayed Data Freshness
Resolved Minor
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Outage Details
Components affected
Civitas Learning Degree Map Civitas Learning Explore Civitas Learning Inspire Civitas Learning Inspire for Advisors Civitas Learning Inspire for Faculty Civitas Learning Illume Courses Civitas Learning Illume Students Civitas Learning Illume ImpactLatest Updates ( sorted recent to last )
On Tuesday April 22nd we began to notice our monitors indicating a number of workflow failures. Initially our logs pointed to DNS failures with our cloud provider. Upon troubleshooting the root cause, we identified an unhealthy node in one of our clusters that was still accepting traffic but unable to properly process data since it was in a failure state.
Remediation was to manually remove the unhealthy node from the cluster at which point the issue was resolved.
A fix has been implemented and we are monitoring the results. Data freshness is starting to come back within the 24-48 hour threshold.
We are continuing to work on a fix for this issue.
Some additional issues have been identified and we are working to resolve as quickly as possible
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being developed.
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