Impact to Civitas applications due to AWS outage

This incident has been fully resolved.

A fix has been implemented and we are starting to see successful data updates. We are continuing to monitor the issue.

We are continuing to work on a fix for this data freshness issue.

We've identified an additional error causing data freshness delays and we are investigating it as a top priority.

AWS services have recovered and we are starting to see recovery within Civitas tools as a result. We are closely monitoring this recovery and expecting data freshness to be within the threshold starting tomorrow. We will have an update regarding this outage again tomorrow with results.

Civitas has been able to recover site access to our tools, but the AWS outage is still impacting data freshness. Civitas is continuing to closely monitor all updates from AWS and will continue to update here until the status is back to completely operational.

AWS has reportedly identified the issue and some systems are showing signs of recovery. Civitas is continuing to closely monitor any updates from AWS and will continue to update here until status is back to completely operational.

We are continuing to investigate this issue.

AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).