Outage in Civitas Learning

Impact to Civitas applications due to AWS outage

Minor
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).
Components affected
Civitas Learning College Scheduler Civitas Learning Illume Students Civitas Learning Degree Map Civitas Learning Explore Civitas Learning Inspire Civitas Learning Inspire for Advisors Civitas Learning Inspire for Faculty Civitas Learning Illume Courses Civitas Learning Illume Impact

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Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 10/20/2025 05:56PM

AWS has reportedly identified the issue and some systems are showing signs of recovery. Civitas is continuing to closely monitor any updates from AWS and will continue to update here until status is back to completely operational.

INVESTIGATING about 6 hours ago - at 10/20/2025 04:39PM

We are continuing to investigate this issue.

INVESTIGATING about 6 hours ago - at 10/20/2025 04:35PM

AWS is experiencing some widespread issues due to some internal issue with Amazon's own network. Specifically they have identified the root cause as an underlying internal subsystem responsible for monitoring the health of Amazon's network load balancers. This is potentially affecting data freshness and connectivity to our application(s).

Latest Civitas Learning outages

College Scheduler Sign-On Errors - 29 days ago
Delayed Data Freshness - 6 months ago
Degraded Performance in Degree Map - 6 months ago
"Send to Shopping Cart Unsuccessful" Error message - 7 months ago
Degraded Admin Login Performance - 11 months ago

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