Outage in Cleo

WebEDI Registration & Testing Portal Outage

Resolved Major
August 05, 2025 - Started 19 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Customers attempting to connect to the Registration and Testing Portals are encountering an error accessing the portals. Our team is actively investigating the issue and we will provide updates as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 08/05/2025 07:46PM

Full functionality of the WebEDI Registration and Testing Portals is restored and have been confirmed through monitoring. An RCA will be available in 5 business days.

MONITORING 19 days ago - at 08/05/2025 06:54PM

Issue has been identified, and a fix has been implemented. We are actively monitoring the issue.

INVESTIGATING 19 days ago - at 08/05/2025 06:53PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 08/05/2025 05:43PM

We are continuing to investigate the issue and will provide an update once it becomes available.

INVESTIGATING 19 days ago - at 08/05/2025 04:39PM

Customers attempting to connect to the Registration and Testing Portals are encountering an error accessing the portals. Our team is actively investigating the issue and we will provide updates as soon as possible.

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