Cleo Integration Cloud: CIC Engine, Inbound/Outbound Transaction Delays

Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected. Inbound data is processing, and all Outbound data is caught up.

Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.

Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for all customers. We will continue to provide periodic updates.

Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in inbound/outbound processes for a subset of customers. Our team is actively investigating.