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Outage in Cleo

Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay

Resolved Minor
May 07, 2026 - Started 19 days ago - Lasted about 4 hours
Official incident page

Incident Report

Cleo Engineers were alerted to a condition causing intermittent delay's in scheduled inbound and outbound processes. Our team is actively investigating.
Components affected
Cleo Router

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 05/07/2026 10:43PM

Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

MONITORING 19 days ago - at 05/07/2026 09:44PM

Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

IDENTIFIED 19 days ago - at 05/07/2026 09:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED 19 days ago - at 05/07/2026 09:14PM

Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo Engineers have identified the issue and are working to apply a change to ensure that all processing is being scheduled as expected.

INVESTIGATING 19 days ago - at 05/07/2026 08:18PM

Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes.

INVESTIGATING 19 days ago - at 05/07/2026 07:05PM

Cleo Engineers were alerted to a condition causing intermittent delay's in scheduled inbound and outbound processes. Our team is actively investigating.

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