Outage in Cleo
WebEDI unable to send documents
Resolved MajorIncident Report
Summary AI Generated
Cleo's WebEDI portal experienced a major outage beginning at approximately 5:03am MST on September 16, 2026, during which documents failed to deliver to recipients. Engineers identified and resolved the data transmission issue within roughly 1.2 hours, restoring normal document flow. Users with documents showing a "Send Failed" or "Failed Validation" status were advised to restage and retransmit those documents to ensure successful delivery.
Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 09/16/2026 03:39PM
Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.
MONITORING
about 2 hours ago - at 09/16/2026 02:45PM
Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability.
If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered.
INVESTIGATING
about 2 hours ago - at 09/16/2026 02:32PM
Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.
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