Outage in Cleo

Cleo WebEDI unable to create response documents

Resolved Major

June 23, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 06/23/2026 09:28PM

Resolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.

MONITORING about 1 month ago - at 06/23/2026 09:01PM

Our engineers have implemented an update and response document creation is working. We will continue to monitor to ensure that processing is working as expected.

IDENTIFIED about 1 month ago - at 06/23/2026 08:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 06/23/2026 08:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 06/23/2026 08:56PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 06/23/2026 08:19PM

A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.

Latest Cleo outages

WebEDI - partial outage affecting document transmission - about 1 month ago

Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay - 3 months ago

Cleo Integration Cloud: CIC Integration Engine - Amazon Selling Partner API Failures - 6 months ago

CIC - WebEDI - Latency with document injection to WebEDI - 10 months ago

Cleo Integration Cloud: CIC Cockpit - Delay in CIC Cockpit visibility - 10 months ago

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