Outage in Cleo
Cleo Integration Cloud: API Gateway - API Provider Delay
Resolved MinorIncident Report
Summary AI Generated
**Cleo Integration Cloud API Gateway – API Provider Delay** On September 3, 2026, between approximately 4:58 PM and 11:44 PM CDT (~6.75 hours), roughly 11% of API requests to the Cleo Integration Cloud API Provider experienced delays, affecting a subset of customers. Cleo engineers identified the issue, applied a fix, and confirmed normal transaction processing by 12:28 AM CDT on September 4. Customers with retry mechanisms configured were largely able to process requests successfully during the incident.
Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.
Components affected
Cleo API GatewayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/04/2026 05:28AM
Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal.
Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests.
Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.
MONITORING
12 days ago - at 09/04/2026 05:07AM
Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly.
INVESTIGATING
12 days ago - at 09/04/2026 04:10AM
Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.
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