Outage in Cleo
WebEDI - partial outage affecting document transmission
Resolved MajorIncident Report
Summary AI Generated
Cleo's WebEDI portal experienced a major partial outage lasting approximately 3.2 hours, during which documents stopped delivering and multiple translation maps failed to produce files. Both issues were identified and resolved by engineering, with all data flow verified as normal. Users with documents stuck in "sent" status from the previous afternoon through 9 a.m. CDT were advised to restage and resend them.
Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 04:17PM
Engineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.
MONITORING
about 1 month ago - at 07/02/2026 03:12PM
Engineering has resolved both issues, and we are actively monitoring document flow to ensure everything continues running smoothly. If you have any documents that remain in sent status from yesterday afternoon through 9 a.m. CDT today, please restage and resend them.
IDENTIFIED
about 1 month ago - at 07/02/2026 01:55PM
Our engineers have identified and corrected the translation‑map issue, and an update has been deployed. The WebEDI portal delivery issue remains under active investigation.
INVESTIGATING
about 1 month ago - at 07/02/2026 01:49PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 07/02/2026 01:05PM
Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.
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