Outage in CleverTap

We are experiencing slowness on EU1 dashboard

Resolved Major
March 23, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.
Components affected
CleverTap Dashboard Reports CleverTap SFTP Imports CleverTap SDK Ingestion CleverTap API Ingestion CleverTap Campaign Delivery
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/23/2023 01:43PM

This incident is marked as resolved and all systems are back to normal.

MONITORING almost 2 years ago - at 03/23/2023 01:33PM

We have identified the issue and fixed it. The systems are back to their normal status. We are currently monitoring the platform and would update here in some time.

IDENTIFIED almost 2 years ago - at 03/23/2023 12:29PM

We are upgrading the issue to critical as the following things are affected:
1) Ingestion of data is delayed (SDK/API/sFTP import)
2) Dashboard operations are affected/degraded
3) Campaign delivery is affected

We are currently working on bringing the services up. The estimated time is approximately 120 minutes or lesser.
We will update the status in the next 30 minutes. We apologize for the inconvenience caused.

INVESTIGATING almost 2 years ago - at 03/23/2023 11:59AM

We are currently investigating an issue that is causing slowness on the EU1 dashboard. We are investigating this issue and would update the status soon.

Latest CleverTap outages

Partial outage on EU region - 10 days ago
Some of our users are not able to login on EU1 due to underlying Cloudflare issue - 3 months ago
We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 6 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - 10 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - 10 months ago

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