Outage in CleverTap

Some of our users are not able to login on EU1 due to underlying Cloudflare issue

Resolved Minor
September 16, 2024 - Started 6 months ago - Lasted 20 minutes
Official incident page

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Outage Details

Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard. Campaigns/exports/ingestion is working as normal. We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now. We will update this incident shortly.
Components affected
CleverTap Dashboard Reports
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 09/16/2024 05:25AM

We have bypassed Cloudflare for now and dashboard logins are working fine.
Systems are back to normalcy. We are keeping a watch on Cloudflare status before moving back the traffic via Cloudflare.

MONITORING 6 months ago - at 09/16/2024 05:07AM

Cloudflare is facing issues with its European endpoints. Some of our customers were not able to login to the dashboard.
Campaigns/exports/ingestion is working as normal.
We have bypassed Cloudflare and directly routed the traffic to our endpoints. The dashboard is working now.
We will update this incident shortly.

Latest CleverTap outages

Partial outage on EU region - 3 months ago
We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 9 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago
Unplanned maintenance triggered on one of the data store for one IN Cluster - over 1 year ago

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