Outage in CleverTap
Outage on MEC region
Resolved MajorIncident Report
Summary AI Generated
CleverTap's MEC region experienced a major outage lasting 75.3 hours due to disruptions in AWS services in the META region, causing CleverTap systems to go down completely. The outage affected all MEC region customers and their access to CleverTap components. The incident was resolved through infrastructure changes implemented by CleverTap's team, with Success managers providing ongoing communication to customers throughout the recovery process.
Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
12 minutes ago - at 03/05/2026 09:52AM
We have made necessary infra changes to get the systems up and running.
Your Success managers have been communicating with you on this. This will continue to happen to address specific queries, relay information about what followed the AWS outage.
INVESTIGATING
3 days ago - at 03/02/2026 10:37AM
Disruption in AWS services in the META region is still on-going. Due to this, CleverTap systems are down. The situation is being monitored and further updates will be shared as soon as we have more information.
INVESTIGATING
3 days ago - at 03/02/2026 08:10AM
Systems are down right now. The disruption of AWS services continues in META region and is impacting CleverTap components.
Alternate ways to bring the systems backup are being explored. Next update will be shared in one hour.
MONITORING
3 days ago - at 03/02/2026 06:56AM
We have implemented some infra changes and all systems are operational. We are monitoring the systems now.
INVESTIGATING
3 days ago - at 03/02/2026 06:39AM
Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.
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