Outage in CleverTap

Partial Outage on SG region

Resolved Minor
April 22, 2025 - Started 29 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.
Components affected
CleverTap Data Exports CleverTap SDK Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap API Ingestion
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/22/2025 09:05AM

The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

MONITORING 29 days ago - at 04/22/2025 09:02AM

Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

INVESTIGATING 29 days ago - at 04/22/2025 08:08AM

We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

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