Outage in CleverTap

Partial Outage on SG region

Resolved Minor
April 22, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.
Components affected
CleverTap Data Exports CleverTap SDK Ingestion CleverTap SFTP Imports CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap API Ingestion
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/22/2025 09:05AM

The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

MONITORING 4 days ago - at 04/22/2025 09:02AM

Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

INVESTIGATING 4 days ago - at 04/22/2025 08:08AM

We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

Latest CleverTap outages

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We are upgrading one of the cluster on EU1 region. Affected users on that cluster will not be able to login for next 10-20 minutes. - 10 months ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago
Some of our IN instance(s) are showing degraded performance. Few customers might face delayed ingestion/campaign pickup - about 1 year ago

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